Privacy Policy

At Teja.app, we deeply value the privacy and security of our users' personal information. This Privacy Policy outlines our commitment to responsibly collecting, using, and safeguarding your data. It applies to the Teja.app mobile application and website (collectively, the "Services"), operated by Teja.app, a India-based company focused on mental wellness and personal growth through AI-driven solutions.

The terms "user," "you," and "your" refer to anyone interacting with, accessing, or using our Services, while "Teja," "we," "us," and "our" refer to Teja.app and its affiliated entities. This policy describes the types of information we may collect during your interaction with our Services, the reasons for collecting this information, how it is utilized, circumstances under which it may be disclosed, and how you can manage and control your personal information.

Please note that this Privacy Policy is applicable solely to information collected through our Services. It does not extend to information that might be collected offline or through external companies or organizations that may link to or from our Services.

By using our Services, you consent to the practices outlined in this Privacy Policy. If you disagree with any terms herein, please refrain from using the Services. We reserve the right to modify or update this policy periodically without prior notice. Your continued use of the Services following any changes signifies your acceptance of these changes. In the event of significant amendments, especially those affecting personal information already in our possession, we will provide appropriate notice.

For any inquiries or concerns regarding this Privacy Policy, please contact us at privacy@teja.app

Information Collected:

At Teja.app, we are dedicated to protecting your privacy, especially given the sensitive nature of the personal information shared through our app. We categorize the information we collect into two main types:

  1. Personal Information: This includes data actively provided by you, such as:

    • Registration details for an account on the App.
    • Profile information for your user profile.
    • Member ID for accessing Teja.app services.
    • Contact information for alerts or updates via email, text, or notifications.
    • App-related communications, like customer support interactions.
    • Submissions or other information on parts of the App where sharing is possible.
    • Any other personal information you voluntarily provide.

  2. Non-Personal Information: This comprises diagnostic and aggregated data, like the frequency of chosen emotions, video watch times, and other app performance metrics. This data does not personally identify you.

Data Handling and Syncing

Analytics and Log Data

Apple HealthKit and Google Fit Integration

Teja.app offers an integration feature with Apple HealthKit and Google Fit, ensuring an enriched, personalized experience for our users. Here's how we handle this integration:

  1. Data Sharing and Usage:

    • With your consent, Teja.app communicates with HealthKit or Google Fit to exchange data.
    • Teja.app can add specific information to sections of HealthKit or Google Fit, such as logging meditation minutes or other wellness activities.
    • Non-sensitive data from HealthKit or Google Fit, like mindful minutes or physical activity metrics, are used to enhance the personalization of the Teja.app experience.

  2. Privacy and Data Management:

    • Information from HealthKit or Google Fit is not used for marketing, advertising, or data mining, including by third parties.
    • HealthKit data is stored locally on your device. Teja.app accesses this data but does not sync or store it externally, maintaining the privacy and security of your health data.

  3. User Control and Consent:

    • You have full control over this data integration and can revoke Teja.app's access at any time through your device settings.
    • The processing of this data is based on your explicit consent.

Using Derived Data:

The integration with HealthKit and Google Fit is designed to augment your experience on Teja.app, providing deeper insights and more customized content, while rigorously maintaining your data privacy and security.

Collection and Use of Location Information

Teja.app values your privacy and handles location information with utmost care:

  1. Location Data Collection:

    • We do not store your device’s source IP address. However, we receive city-level location information when you use the app.
    • Any location data we collect is used to enhance your experience with Teja.app, offering insights and suggestions related to your wellbeing in connection with your location.
    • You have the option to request deletion of any location information we have collected.

  2. User Control and Consent:

    • You have the option to share your exact location with Teja.app.
    • Granting access to your location enables us to provide a more personalized experience, such as suggestions on how certain places may influence your wellbeing.
    • You can revoke Teja.app's access to your location data at any time through your device settings.
    • The legal basis for processing this data is your explicit consent.

Use of Cookies and Other Tracking Technologies

Teja.app employs cookies and similar technologies for various purposes:

  1. Cookies:

    • Cookies are small text files stored on your device, used to record preferences and actions.
    • We use both session and persistent cookies but do not employ flash cookies, web storage, web beacons, or other technologies that track browsing history across multiple websites.
    • Cookies are utilized for remembering user details, browser optimization, newsletter engagement, analytics, and audience size estimation.

  2. Analytics Services:

    • We partner with third-party service providers for analytics to understand app usage and improve our services.
    • These services use technologies that may collect non-personal information, such as IP address, visit time, and referral sites.
    • Teja.app does not use these services to collect information that personally identifies you.

  3. Third-Party Partnerships:

    • We collaborate with third-party service providers for app development, hosting, maintenance, and backup.
    • User data, excluding personal data related to subscriptions and payments, may be shared with analytics services for data analysis.
    • We do not share your information without your permission, except as outlined in this policy.

We use the following third party analytics services:

Descriptions of Third-Party Services:

How Do We Use Your Information?

At Teja.app, the information we collect from you plays a crucial role in enhancing and personalizing your experience with our app. Here's how we utilize your Personal and Non-Personal Information:

General Uses

  1. To Provide and Improve Services:

    • We use your information to deliver Teja.app's products and services effectively.
    • The information aids in optimizing and improving our app's features, functionality, and overall operations.

  2. Communication:

    • To communicate with you about your account, transactions, or updates within the Teja.app community.
    • For sending information about new features, enhancements, and other app-related announcements.
    • To address policy changes and provide important app-related notifications.

  3. Content Management:

    • To enable you to upload, update, edit, and manage your content on Teja.app.
    • This includes providing personalized reports, recommendations, and feedback based on your preferences and app usage.

  4. Personalization:

    • We use your information to tailor content and experiences on Teja.app, ensuring they align with your preferences and needs.
    • Personalization extends to customizing app features and functionalities to enhance your user journey.

  5. App Updates:

    • For automatic updating of the Teja.app on your device, ensuring you always have access to the latest features and security enhancements.

  6. Policy Enforcement:

    • To prevent and address activities that may violate our policies or compromise the security and integrity of our app and its users.

By utilizing your information in these ways, we aim to not only provide a seamless and intuitive app experience but also to continuously evolve and adapt Teja.app to better suit your needs for mental wellness and personal growth.

Who Do We Provide Your Information To?

At Teja.app, we understand the importance of your personal information and handle it with the utmost care and responsibility. Here's an overview of who we might share your information with and under what circumstances:

  1. Service Providers:

    • We collaborate with third-party service providers to facilitate various aspects of our app, such as hosting, data analysis, IT services, customer service, email delivery, and marketing efforts. These providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  2. Legal Requirements and Law Enforcement:

    • In certain situations, Teja.app may be required to disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
    • This includes complying with legal processes, such as court orders, or in other legal or regulatory requirements.

  3. Business Transfers:

    • In the event of a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets, your information may be transferred as part of that deal. In such cases, we will take steps to ensure that your privacy rights continue to be protected.

  4. Consent-Based Sharing:

    • With your explicit consent, we may share your information with other parties. This could include sharing with third-party apps or platforms that integrate with Teja.app, especially if you've chosen to use those integrations to enhance your app experience.

  5. Aggregate or Non-Identifiable Data:

    • We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes.

Your trust is paramount to us, and we are committed to ensuring that your personal information is handled securely and in accordance with our Privacy Policy. We do not sell or rent personal information to third parties for their marketing purposes without your explicit consent.

What measures do we take secure your information?

At Teja.app, ensuring the security of your personal information is a top priority. We implement a variety of security measures to maintain the safety and integrity of your data:

  1. Data Encryption:

    • We use strong encryption methods for data in transit and at rest. This means that your data is encrypted as it travels from your device to our servers and remains encrypted while stored.

  2. Secure Servers:

    • Our data is stored on secure servers, and we employ advanced security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

  3. Regular Security Audits:

    • We conduct regular security audits and continuously monitor our systems for vulnerabilities. This helps us to promptly identify and fix any security gaps.

  4. Access Controls:

    • Access to your personal information is strictly limited. Only employees and service providers who need to access your information to perform their job duties are allowed access.

  5. Secure Development Practices:

    • We adhere to best practices in software development, including regular code reviews and implementing secure coding guidelines to prevent security issues.

  6. User Authentication:

    • We implement robust user authentication mechanisms, including strong password requirements and, where applicable, two-factor authentication.

  7. Incident Response Plan:

    • In case of a data breach or security incident, we have a response plan in place to swiftly address the issue, mitigate risks, and communicate transparently with our users.

  8. Training and Awareness:

    • We regularly train our staff on the importance of data security and privacy, ensuring they are aware of the best practices and procedures to handle user data securely.

  9. Compliance with Privacy Laws and Regulations:

    • Teja.app complies with applicable privacy laws and regulations, continuously updating our practices in line with new legal requirements.

  10. Third-Party Vendor Management:

    • We carefully select and monitor third-party vendors who may have access to user data, ensuring they adhere to our high standards of data security.

It's important to note that while we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet, or method of electronic storage, is 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee its absolute security.

How Long Do We Keep Your Information?

At Teja.app, the duration for which we retain your personal information is guided by the following principles:

  1. Purpose of Collection: We retain your information as long as it is necessary for the purposes for which it was collected. This includes providing our services, maintaining your account, ensuring app functionality, and complying with legal obligations.

  2. Legal and Regulatory Requirements: In some cases, we are legally required to keep certain types of data for a specified period due to regulatory requirements. This could include transaction records, audit logs, compliance documentation, and other similar records.

  3. User Account and Interaction: As long as your account remains active, we will retain your personal information to enable continuous access and usage of Teja.app. If you choose to deactivate or delete your account, we will initiate the process of removing your personal data, subject to any legal or regulatory requirements.

  4. Data Analysis and Improvement: Non-personal information, which cannot be used to identify you, may be kept for longer periods for statistical analysis and product improvement purposes.

  5. Security and Fraud Prevention: Information may also be retained for a period necessary to protect the integrity of the app, ensure network and information security, and prevent fraud or abuse of our services.

  6. Retention Policy Review: Our data retention policies are regularly reviewed and updated to ensure compliance with current laws and regulations, as well as to align with best practices and technological advancements.

  7. User Requests: If you request the deletion of your personal data, we will respond to your request in accordance with applicable data protection laws. There may be instances where we are unable to delete data due to legal or regulatory reasons.

Our commitment is to not retain personal information for longer than is necessary to fulfill the purposes for which it is processed, and to ensure that the data we hold is accurate, up-to-date, and secure.

How Do You Opt-Out?

At Teja.app, we respect your choices regarding your personal information. Here are the options you have to control the collection, use, and sharing of your information:

  1. Collection of Personal Information:

    • All personally identifiable information is provided voluntarily. You have the option not to submit such information to Teja.app. However, please be aware that this may limit your ability to access certain content and functionalities of the app.

  2. Emails and Other Communications:

    • You can alter the types of communications you receive from us at any time. This includes opting out of promotional communications by updating your communication preferences in your account profile.
    • Note that opting out of promotional communications does not affect non-promotional communications from Teja.app, such as service confirmations, surveys, or other essential information.
    • If you use our email functionality to refer others, they also have the option to opt-out of promotional emails from us through the instructions provided in the email invitation.

  3. Accessing and Correcting Your Information:

    • If you have an account with Teja.app, you can review and modify your personal information by logging into your account and editing your profile.
    • Be advised that deleting certain personal information may also require deleting your user account.
    • Access to your personal information is limited to your own; you cannot access anyone else's information. We may require verification of your identity to access or modify your information.
    • Requests to change or delete personal information may be declined if such actions would violate legal requirements or compromise the integrity of our service.

We are committed to providing you with control over your personal information, while ensuring compliance with legal obligations and maintaining the integrity and functionality of our services.

If you have any questions about this Privacy Policy, you should contact us by email at privacy@teja.app.

Supplemental Privacy Policy

Thank you for considering participation in Teja.app's research projects focused on mental health and wellbeing. Your involvement will contribute significantly to advancing our understanding in these vital areas. The following supplemental terms ("Supplemental Terms") are in addition to Teja.app's main Privacy Policy.

Opt-Out of Participation:

Collection of Additional Non-Personal Information:

Additional Uses of Your Non-Personal Information:

Disclosure of Your Non-Personal Information:

Additional Notes:

Should you have any questions about these Supplemental Terms, please feel free to contact us at privacy@teja.app. We appreciate your interest and support in contributing to vital research in mental health and wellbeing.